DISPATCH MANAGER PRO

To Order By Phone Call 248-214-7258

Price

Description

$1,990.88

Dispatch Manager in Single-User Mode

This purchase includes four (4) free software support calls.

$190.79

Dispatch Manager in Single-User Mode (Monthly Purchase)

The monthly purchase price is for a 12 month contract

$2,990.88

Dispatch Manager in Multiple-User Mode

This purchase includes ten (10) free software support calls. The multiple user system allows for unlimited users. The multi-user system requires the purchase of Sybase 8 or 10 client/server program

$286.63

Dispatch Manager in Multiple-User Mode (Monthly Purchase)

The monthly purchase price is for a 12 month contract

$1,495.00

Annual Software Support

Annual Software Support runs from January 1 through December 31 of the support year and includes:

1.       Telephone Support from 9:00am thru 5:00 pm Monday through Friday excluding the following days: New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, July 4, Labor Day, Thursday and Friday of Thanksgiving Week Christmas Eve and Christmas Day.

2.       Unlimited help in solving any problems with the software or operational problems that occur while using the software during normal support hours of 9:00am thru 5:00pm Eastern Standard Time Monday through Friday. Our support staff provides this help over the telephone or the Internet.

3.       Reduced rates for on-site time. Support clients are billed at the rate of $125 /hour while non-support clients are billed $250 /hour.

4.       Current upgrades to all Documentation Manuals.

5.       Current program upgrades via the Internet and also mailed to you on a CD once a year.

6.      If you elect not to purchase software support all support calls are billed when you phone in at the rate of $125 per call (15 minute increments). Your charge card will be kept on file for this purpose. Incremental support is only billed via charge card.

$143.27

Annual Software Support (Monthly Purchase)

The monthly purchase price is for a 12 month contract

Telephone Support

Telephone Support provides you with your own personal problem solver without the expense of a full-time employee. You don’t pay us a payroll check, vacation time, or benefits. However, we are there for you eight hours a day, five days a week, 52 weeks a year. The average expense for this service works out to be about $28.75 a week if you decide to purchase the Annual Support Contract or $125 per call without the contract. This is much less than you would pay an employee to provide the same service. Turn around time for telephone support is 2 hours. We do however attempt to address your problem when you call, but it may be necessary to have someone call you back. We have many clients on support, and their problems are just as important as yours. When we finish with those ahead of you, we will call you back. Just remember, when we are on the phone assisting you with your problems, our other clients may be waiting for an answer as well. If you call during business hours and reach our voice mail, it means we are on another call. Please leave a message, and we will return your call within a two-hour time frame. We will attempt to solve your problem when we speak with you. However, we may need to consult with another member of our staff who can assist in finding a solution. In some cases, we may have to run tests on the software in order to find an answer. This process could take more than two hours to complete. During that time, we will update you periodically, as information comes available to us. We will also let you know how soon you can expect a solution or a work-around to your problem.

Problem Solutions

When we become aware of a software problem, we correct it as quickly as we can. The corrections are sent out with the next upgrade. If the problem is too severe to wait for the next upgrade, we can send out the change immediately. We can also put it on our web site and you can download it from there. Occasionally, there is a work-around to software problems. Because some software changes are difficult to provide quickly, we may be able to suggest a work-around to the problem. If so, we will consider that work-around to be the solution to the software problem. If you discover a problem with the software, we would like you to document it. This will enable us to attempt duplicating the problem in our office. If we can duplicate it, we have the ability to fix it or find a solution for you. If we are unable to duplicate it, and our other clients aren’t having the same challenge, it may be something unique to your operation (e.g. human error, hardware malfunction, power outage, etc.). If this is the case, we cannot correct it until the cause is identified.

On-Site Time

ALL ON-SITE TIME IS BILLABLE. NO EXCEPTIONS. We will always attempt to help you solve your problems by phone. However, if we need to go to your location, all time at your location is billable. This includes travel time as well. The rate for on site time is greatly reduced for clients on annual software support. The charge for on-site time is $125/hour for clients on Software Support and $250/hour for clients who are not on Software Support. For out of state clients travel expenses will be billed separately.