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Terry Mudge
J.D. Candler Roofing, Inc.
"I have been using Bcc, Inc.
software for over 20 years and it is the best program I have ever seen.
The support is fantastic!"
Steven Bez
MasterCraft Heating and Cooling
"MasterCraft Heating and Cooling has
been using this software since it’s inception in 2004. It is the best
dispatching software that I have ever seen. Try It!"
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What exactly does
Dispatch Manager Pro do?
Dispatch Manager Pro will schedule and track service calls for any
number of your technicians. It shows these calls color code on an easy
to view dispatch board that can be brought up on any workstation in your
office.
That sounds like my current 3x5 colored index card system. Is that
right?
Yes it is. Dispatch Manager Pro is designed so that your telephone
operators can take and schedule service calls while on the phone. Just
like they are currently doing with those 3x5 color coded cards. It just
that you don’t have all that paper.
Is it easy to move calls around on the dispatch board?
It’s as easy as Drag and Drop! Did I just say “Drag and Drop”? What does
that mean? Those of you who are recording your calls on a 3x5 colored
index card and using a safety pin to attach them to a cork dispatch
board probably will not understand what I am referring to at the moment.
Those of you who are using a computer to schedule your technicians
probably wish that you had the ability to easily move calls around. Most
computer systems provide for movement of calls but not like Dispatch
Manager Pro! Using your mouse and the left button you can point to a
call, pick it up with the left button and move it anywhere on the
dispatch board. It’s simple, straight forward and as understandable as
moving those 3x5 cards around on that cork board with a safety pin!
One problem that I have is locating customer information quickly. How
do you address that problem?
Dispatch Manager handles that problem very well. It is designed so
that your phone operators can quickly review all customer information
such as equipment installed, maintenance contracts, warranty information
and any previously performed service or installation work with the touch
of a button.
That could be a big help!
Customers want to know that you know them. The cost of winning a new
customer can exceed $10,000. Up-to-date customer information shared
across departments is a big competitive advantage. Everyone that works
for you and has access to a computer can easily view customer
information such as service calls, site information, equipment
installed, warranty data, billing, and much more. The person who answers
the phone or takes a service call can sound like a pro that knows your
hard won customer.
What types of businesses does Dispatch Manager fit?
Dispatch Manager is perfect for HVAC Contractors, Plumbers, Irrigation
Companies, Electrical Service Contractors, Lawn Maintenance Companies
and other similar service related businesses that supply services to
home owners and commercial businesses.
What can I do with Dispatch Manager?
With Dispatch Manager you can examine your schedule for any day by
simply typing in the date or by using the convenient date scrolling
button. You can print out the days' activity at any time or select to
print individual work orders for your technicians. Two very different
entry screens are offered that allow you to record service dispatches
and immediately schedule calls. One screen called Enter Daily Calls is
designed for telephone operators to quickly take a service call. The
Dispatch Board is designed to show the days activity as well as take and
post service calls.
Can I ever lose a service call with this program?
Dispatches are tracked continually. Nothing is ever lost! At any time
you can see a current list of all uncompleted dispatches. Once
completed, dispatches are automatically made available for billing.
Labor, material and other costs can be added to the completed dispatch
at the time of billing.
What information is stored for each customer?
Complete customer information is available at any time. Including
previously scanned work orders. Your office staff will be able to record
customer specific equipment inventories, track information such as
serial numbers, date of installation, warranty expiration dates, site
location, description and many, many more variables with ease. As I
mentioned before Up-to-date customer information shared across
departments is a big competitive advantage. A business who knows the
details about their hard won customers can not help but build loyal
customers and greater revenue possibilities.
How much does it cost?
A better question would be “How much would it cost me if I don’t use
Dispatch Manager Pro?” and the answer to that is a lot more that the
$950.00 you are going to spend on this program today.
Can more than one person enter data?
This system is multi user. Any person who has a computer in your office
can review the dispatch board or enter calls.
My office is filled with paper. Do you have a solution for that
problem?
This system has the ability to scan and store paper documents that are
related to or generated by a dispatch. Such documents can be the
original work order for the dispatch, hand prepared notes taken at your
clients location, maintenance contracts that are filled out on the spot,
a copy of a drivers license or any other such document that is important
to keep for your files.
Contact with my service technicians is spotty. Can you help me with
that?
Of course we can! Dispatch Manager Pro can be set up to send and receive
text messages to each of your technicians in the field! The message sent
gives the customer’s name, phone number and location information in a
single text message. No more missed calls or excuses. When the
technician arrives at the customer’s location they simply reply to the
call and the system can automatically record their arrival time in the
dispatch record.
What about Maintenance Contracts?
This program provides you with a means to offer maintenance contracts
and the ability to follow up with your existing customer base to create
additional sales easily. This could be a significant amount of
additional revenue from already existing customers. Revenue that is much
easier to acquire than convincing a potential customer that you are the
best choice among the six of the seven contractors that he is looking
at.
How does it do this?
The Dispatch Manager program can address this issue directly by tracking
all customer sales and maintaining an up to date database that will show
warranty expiration dates, equipment installed by location, serial
numbers of large items installed with model numbers and inspection
dates, scheduled repair times and last visit logs.
What about warranty work?
You will be able to track and trace all bills and service calls,
providing an easy way to determine if any recorded call is a warranty
call. It can also report which installer or service/sales person has the
most call backs. The Dispatch Manager program would have a very large
impact on this aspect of your business by tracking these warranty calls
and maintaining a usable history of service by model and manufacturer as
well as customer. As I am sure you already know, many warranty calls are
avoidable with better information and model number tracking.
Can I print out work orders?
After any call has been entered you can print a single work order or the
entire days group of work orders. Many forms can be supported or you can
design your own!
It sounds like Dispatch Manager stores a lot of customer information.
I know that many of you looking at this program have a computer system
and that most if not all of your accounting and estimating functions may
have already been addressed. But are your sales where you would like
them to be? Are your customers satisfied with your service and response
times? Is your service operation profitable? Can you even answer these
questions? Without tracking your calls efficiently you can not begin to
answer these questions and, if you are like all the other service
contractors you compete with, how you respond in the field determines
how much you are going to make and ultimately how profitable you will
be. Dispatch Manager Pro can help with this problem by recording your
calls efficiently, making sure that all calls are answered, provide for
timely billing and ultimately measure performance.
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